If touch works on your Surface, select EXIT, follow any onscreen instructions, and restart Windows. If you want to work with a Surface Support Advocate, contact us. Go to Device service and repair to submit a service order for your Surface. If touch doesn't work on your Surface, your touchscreen most likely experienced a hardware failure. Then, depending on how your Surface responds to touch, follow one of these steps: Try to navigate in UEFI by tapping various menu items. Once you are in UEFI, touch your Surface screen and see if it responds normally. When Surface is off, press and hold the volume up button and press the power button until a Microsoft or Surface logo appears onscreen. If touch works in UEFI, the issue probably involves Windows or the touch driver. Follow these steps to boot to UEFI and test touch functionality: For example, if touch does not work in UEFI, your device likely has experienced a hardware failure and needs servicing. Because UEFI operates independently of Windows, testing hardware in UEFI will work if you have a hardware issue.
Unified Extensible Firmware Interface (UEFI) is a type of software that helps Windows communicate with your Surface’s hardware.
